Patient Experience Coordinator

BrightView, LLC; Dayton (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification

Comprehensive benefits: medical,Dental

Tuition Reimbursement after 1 year

Job summary

BrightView Health in Dayton, OH is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, efficient in-clinic experience and accurate administrative support.

You will handle scheduling, payments, and account information while collaborating with clinical teams, maintaining HIPAA standards, and contributing to a compassionate recovery journey.

Qualifications

• 2+ years of front desk experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
• Attend required meetings/huddles and collaboration within clinic team.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Familiarity with HIPAA and 42-CFR part 2 desired.

Skills

Verbal communication

Written communication

Customer service

Empathy

Team player

Adaptability

Multisystem proficiency

Compliance awareness

Education

High School Diploma or equivalent

Tools

MS Office

Job description

BrightView Health in Dayton, OH is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, efficient in-clinic experience and accurate administrative support.

You will handle scheduling, payments, and account information while collaborating with clinical teams, maintaining HIPAA standards, and contributing to a compassionate recovery journey.