Patient Services & Care Coordination Specialist

Talentify; Lodi (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401K match

Medical, dental, and vision benefits

Paid time off

Job summary

PT Solutions Physical Therapy is seeking a Customer Service Coordinator to act as the vital link between patients, providers and insurers, ensuring a seamless care journey.

You will verify insurance coverage, secure prior authorizations, coordinate referrals, and optimize schedules while maintaining strong relationships with patients and staff. This role offers growth within a nationwide PT practice.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service experience; healthcare experience preferred.

Responsibilities

• Verify insurance coverage and obtain authorizations.
• Coordinate patient referrals and schedule optimization.
• Reconcile patient payments and charges in HIPAA-compliant manner.
• Maintain relationships with patients, providers, clinicians, and internal teams.
• Assist with insurance verification and benefits management.

Skills

Customer service

Healthcare experience

Education

High school diploma or GED

Job description

PT Solutions Physical Therapy is seeking a Customer Service Coordinator to act as the vital link between patients, providers and insurers, ensuring a seamless care journey.

You will verify insurance coverage, secure prior authorizations, coordinate referrals, and optimize schedules while maintaining strong relationships with patients and staff. This role offers growth within a nationwide PT practice.