Patient Services Call Center Specialist

UC San Diego Health; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego Health in San Diego, CA seeks a healthcare front desk professional to manage customer service, registration, appointment scheduling and insurance verification. You will answer multi-line calls, complete online registration and secure authorizations for services.

Responsibilities include verifying insurance eligibility, inputting data in the EPIC system, and communicating effectively with patients and clinic staff, while upholding high service standards.

Qualifications

• Three years of call center/front desk experience in a large healthcare setting.
• Experience in customer service, call center operations, or healthcare.
• Knowledge of third-party payors including federal, state and private plans.
• Experience updating registration systems.
• Strong problem solving and communication skills.

Responsibilities

• Handle multi-line calls and register new or existing patients.
• Schedule appointments and obtain necessary authorizations.
• Verify insurance eligibility for outpatient services.
• Relay medical messages clearly to patients and staff.
• Work across systems while maintaining accuracy and privacy.

Skills

Customer service

Call center operations

Healthcare knowledge

Problem solving

Communication skills

Education

Bachelor's degree (preferred)

Tools

EPIC system

Job description

UC San Diego Health in San Diego, CA seeks a healthcare front desk professional to manage customer service, registration, appointment scheduling and insurance verification. You will answer multi-line calls, complete online registration and secure authorizations for services.

Responsibilities include verifying insurance eligibility, inputting data in the EPIC system, and communicating effectively with patients and clinic staff, while upholding high service standards.