Patient Services & Call Center Specialist

Special Health Resources for Texas Incorporated; Paris (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Special Health Resources for Texas Incorporated is seeking a friendly receptionist to manage front-desk duties and serve as a central point of contact for callers. The role involves answering incoming calls, greeting visitors, routing inquiries to the appropriate person, and performing clerical tasks with accuracy and timeliness, including data entry and message delivery.

Proficiency in MS Office, Outlook, Teams, and EHR systems is required; bilingual English-Spanish is preferred to assist

Qualifications

• High school graduate or equivalent preferred.
• Proficient in MS Office and EHR systems; Outlook and Teams.
• Bilingual preferred (English-Spanish).

Responsibilities

• Answers incoming calls
• Act as human answering service during business hours for a variety of businesses.
• Greet customers warmly and ask how to help.
• Transfer calls.
• Relay verbal messages.
• Record and deliver messages.
• Call the appropriate person requested by caller.
• Page individuals and inform them of message.
• Refer caller to emergency numbers if necessary.
• Date stamp time of call and record in computer system.
• File messages.
• Operate cord or cordless switchboard.
• Operate intercom, two-way radio, or public address.
• Arrange conference call.
• Clerical duties such as mass mailings, typing, filing, and computer data entry
• Maintains effective filing system and files necessary information in a timely manner
• Organizes and prioritizes large volumes of information and calls
• Relieves other clerical staff as needed
• Adheres to all agency policies
• Other duties as assigned.

Skills

Multi-tasking

Oral communication

Documentation

Self-direction

Collaboration

Flexibility

Bilingual (English-Spanish)

Computer skills

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Microsoft Teams

EHR systems

Job description

Special Health Resources for Texas Incorporated is seeking a friendly receptionist to manage front-desk duties and serve as a central point of contact for callers. The role involves answering incoming calls, greeting visitors, routing inquiries to the appropriate person, and performing clerical tasks with accuracy and timeliness, including data entry and message delivery.

Proficiency in MS Office, Outlook, Teams, and EHR systems is required; bilingual English-Spanish is preferred to assist