Patient Service & Call Center Specialist

Special Health Resources; Paris (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Special Health Resources is seeking a friendly receptionist/clerical assistant to handle calls, greet visitors, and route inquiries to the appropriate staff. The role requires thorough note-taking, time-stamping, message delivery, and basic data entry, with a focus on accuracy and courtesy.

You will support multiple departments during business hours, operate the switchboard, and maintain filing systems. Bilingual English-Spanish preferred; high school diploma or equivalent encouraged.

Qualifications

• High school diploma or equivalent preferred.
• Proficient with MS Office, Outlook, Teams, and EHR systems.
• Strong multitasking and communication skills.
• Able to work independently and follow through on tasks.
• Bilingual English-Spanish preferred.

Responsibilities

• Answer incoming calls and greet callers.
• Transfer calls and relay messages.
• Document messages and time stamps in the system.
• Operate switchboard and intercom.
• Perform clerical duties: mailings, typing, filing, data entry.
• Maintain filing system and organize information.
• Relieve other clerical staff as needed.
• Adhere to agency policies.

Skills

Multitasking

Oral communication

Documentation

Self-direction

Collaboration

Flexibility

Bilingual (English-Spanish)

Education

High school diploma or equivalent

Tools

Excel

Visio

Word

PowerPoint

Outlook

Microsoft Teams

EHR systems

Job description

Special Health Resources is seeking a friendly receptionist/clerical assistant to handle calls, greet visitors, and route inquiries to the appropriate staff. The role requires thorough note-taking, time-stamping, message delivery, and basic data entry, with a focus on accuracy and courtesy.

You will support multiple departments during business hours, operate the switchboard, and maintain filing systems. Bilingual English-Spanish preferred; high school diploma or equivalent encouraged.