Patient Services & Call Center Coordinator

TEKsystems; Roanoke (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

HSA

Job summary

TEKsystems is seeking a contract, on-site operator in Roanoke, VA to handle high-volume calls, triage, and routing for patients and staff. The role includes opening/closing the switchboard, paging management, and light clerical duties in a healthcare environment.

Responsibilities include courteous caller interactions, accurate message relay, and coordinating with clinical staff for emergencies while maintaining smooth workflow. This is an onsite role in Roanoke, Virginia.

Qualifications

• Experience verifying insurance coverage and benefits.
• Experience scheduling and triaging calls in clinical settings.
• Strong customer service and clear communication for callers and staff.

Responsibilities

• Answer incoming calls promptly and connect to the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergencies and urgent calls; direct callers to clinical staff as needed.
• Perform switchboard functions: triage, connect/transfer, conference setup, and reporting issues.
• Provide courteous phone contact and assist callers professionally.
• Open and close the switchboard; manage in-house paging system.
• Perform clerical duties to maintain department workflow.

Skills

Insurance verification

Call triage

Healthcare setting

Phone support

Job description

TEKsystems is seeking a contract, on-site operator in Roanoke, VA to handle high-volume calls, triage, and routing for patients and staff. The role includes opening/closing the switchboard, paging management, and light clerical duties in a healthcare environment.

Responsibilities include courteous caller interactions, accurate message relay, and coordinating with clinical staff for emergencies while maintaining smooth workflow. This is an onsite role in Roanoke, Virginia.