Onsite Hospital Call Center Specialist

TEKsystems; Boston (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

Life Insurance

PTO / Vacation

Short and long-term disability

Health Spending Account

Transit benefits

Employee Assistance Program

Job summary

TEKsystems is hiring Hospital Answering Service Operators to work on site in Boston, MA. This role offers 100% on-site work with room for growth within the organization. The position is contract-to-hire with shifts that require flexibility.

Typical responsibilities include handling high-volume patient calls for hospitals and clinics, identifying callers, retrieving contact details from the database, and triaging calls to the appropriate contact. Training is provided.

Qualifications

• Call Center experience with tenure in prior roles.
• Demonstrates eagerness to learn and adapt.
• Shows a competitive drive and proactive attitude.
• Maintains a positive, can-do demeanor in challenging situations.

Responsibilities

• Handle high-volume calls from patients for clinics/hospitals.
• Identify caller and triage appropriately.
• Retrieve and verify patient contact information in the database.
• Route calls to the correct department or contact.

Skills

Call Center experience

Eager learner

Competitive edge

Positive attitude

Reliability

Job description

TEKsystems is hiring Hospital Answering Service Operators to work on site in Boston, MA. This role offers 100% on-site work with room for growth within the organization. The position is contract-to-hire with shifts that require flexibility.

Typical responsibilities include handling high-volume patient calls for hospitals and clinics, identifying callers, retrieving contact details from the database, and triaging calls to the appropriate contact. Training is provided.