Hybrid Patient Services Coordinator (Healthcare Support)

TEKsystems; Richmond (VA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Employee assistance program

Time off

Job summary

TEKsystems seeks a compassionate Patient Services Coordinator for a healthcare support program in Richmond, VA. This contract role handles patient and provider inquiries, ensures HIPAA compliance, and documents interactions for a high-volume benefits program.

The ideal candidate has healthcare customer service experience, knowledge of HIPAA, and the ability to navigate Medicare/Medicaid or private plans, with strong communication and problem-solving skills.

Qualifications

• 1+ years of healthcare customer service experience.
• Experience handling inbound and outbound calls.
• Knowledge of HIPAA regulations and PHI management.
• Understanding of Medicare, Medicaid, Marketplace, or private insurance plans.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Basic math skills and ability to calculate eligibility requirements.
• Ability to work independently and take initiative to find solutions.
• High attention to detail and strong documentation skills.

Responsibilities

• Answer and manage approximately 20-25 inbound and outbound calls daily.
• Assist patients, caregivers, providers, pharmacies, and insurance companies with program-related inquiries.
• Research and resolve issues by identifying appropriate resources and solutions.
• Handle PHI in accordance with HIPAA guidelines.
• Document interactions accurately and maintain detailed records.
• Support Medicare, Medicaid, private insurance, and marketplace-related inquiries.
• Calculate eligibility and assist with financial assistance program requirements.
• Provide exceptional customer service using a person-centered approach.
• Collaborate with internal teams to ensure timely resolution of patient needs.

Skills

Healthcare customer service

Inbound & outbound calls

HIPAA knowledge

Medicare/Medicaid/Insurance

Communication

Microsoft Office

Math for eligibility

Independent work

Attention to detail

Tools

Microsoft Office

Job description

TEKsystems seeks a compassionate Patient Services Coordinator for a healthcare support program in Richmond, VA. This contract role handles patient and provider inquiries, ensures HIPAA compliance, and documents interactions for a high-volume benefits program.

The ideal candidate has healthcare customer service experience, knowledge of HIPAA, and the ability to navigate Medicare/Medicaid or private plans, with strong communication and problem-solving skills.