Patient Services & Billing Support Specialist

Quipt Home Medical, Corp; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Generous PTO plan

401K match

Job summary

A healthcare services provider is seeking a Customer Service Representative in Jacksonville, Florida. The role requires interacting with patients and caregivers to manage orders, handle inquiries, and resolve complaints. Candidates should have a high school diploma, prior experience in customer service, and knowledge of Microsoft Office. This position includes comprehensive responsibilities and emphasizes strong communication skills. Competitive benefits such as medical insurance and paid time off are provided.

Qualifications

• Previous experience in a clerical or customer service environment.
• Proficient general office skills, including typing and using multiple phone lines.
• Knowledge of Medicare/Medicaid and insurance billing preferred.

Responsibilities

• Serve as a direct point of contact for patients and caregivers.
• Process customer orders timely and accurately.
• Handle customer complaints with professionalism.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Communication skills

Microsoft Office

Problem-solving

Education

High School Diploma or equivalent

Job description

A healthcare services provider is seeking a Customer Service Representative in Jacksonville, Florida. The role requires interacting with patients and caregivers to manage orders, handle inquiries, and resolve complaints. Candidates should have a high school diploma, prior experience in customer service, and knowledge of Microsoft Office. This position includes comprehensive responsibilities and emphasizes strong communication skills. Competitive benefits such as medical insurance and paid time off are provided.