Financial Services Customer Support Specialist

BCforward; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A nationwide staffing firm is seeking a Customer Service Representative in Jacksonville, Florida. This role involves managing daily business objectives with a focus on phone volume and service levels, providing support to Branch Offices, and handling service inquiries. Candidates must hold a 4-year degree and possess experience in an inbound call center. Proficiency in Microsoft Office applications is required. Successful applicants will receive a week of classroom training followed by on-the-job training. A background check and drug screening are necessary for this position.

Qualifications

• Must have a 4-year college degree, preferably in management, finance, or accounting.
• Minimum of 1 year of inbound call center experience is required.
• Knowledge of financial terms related to trading and accounts is essential.

Responsibilities

• Manage daily business objectives with phone volume and service level.
• Provide managed product support for Branch Offices.
• Interact daily with Branch Offices and operational teams.

Skills

Client oriented

Communication skills

Organizational skills

Microsoft Office proficiency

Problem-solving

Detail oriented

Education

4 year college degree (preferably management, finance, accounting)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A nationwide staffing firm is seeking a Customer Service Representative in Jacksonville, Florida. This role involves managing daily business objectives with a focus on phone volume and service levels, providing support to Branch Offices, and handling service inquiries. Candidates must hold a 4-year degree and possess experience in an inbound call center. Proficiency in Microsoft Office applications is required. Successful applicants will receive a week of classroom training followed by on-the-job training. A background check and drug screening are necessary for this position.