Patient Billing & Support Specialist II

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

University of Florida Jacksonville Physicians, Inc. is seeking a skilled medical billing associate to manage patient statements and insurance interactions. You will handle inbound calls, resolve billing issues, verify eligibility, and educate patients on billing processes.

The role involves processing payments, reviewing EOBs, and ensuring accurate coding with ICD-10 and CPT data. Strong customer service and Microsoft Office skills are required.

Qualificações

• 3 years physician medical billing experience including follow-up and registration preferred.
• 2 years customer service, preferably in a call center environment.
• Up to 1 year computer experience including Microsoft Office (Outlook, Word, Excel) preferred.

Responsabilidades

• Answer inbound calls from patients, attorneys, insurance reps, clinic staff, and facilities to provide professional customer service.
• Research and respond to inquiries via inbound calls, the EPIC MyChart portal and in person.
• Verify insurance eligibility and update patient registration; file or re-file claims for payment.
• Facilitate resolutions of patient billing disputes; communicate results to appropriate departments; follow up as needed.
• Collect payments over the phone and in person; reconcile daily cash sheets and submit for processing.
• Review electronic remits and EOBs to verify balances; apply insurance adjustments and research denials.
• Review visit and procedure notes to address billing disputes and ICD-10/CPT coding data elements.
• Communicate status or resolution via outbound calls, emails, and letters.
• Provide requested billing records to patients and attorneys per HIPAA guidelines and policy.
• Assist patients with Medicaid share of cost and file Medicaid claims when eligible.
• Review and correct self-pay discounts or package pricing as needed.
• Research and process insurance and patient payment credits for refunds.
• Meet individual and team goals using call and account tracking functions.
• Meet attendance requirements per company policy.

Conhecimentos

Customer service

Billing

Phone support

HIPAA compliance

Formação académica

High School Diploma or GED

Ferramentas

EPIC MyChart

Microsoft Office

Descrição da oferta de emprego

University of Florida Jacksonville Physicians, Inc. is seeking a skilled medical billing associate to manage patient statements and insurance interactions. You will handle inbound calls, resolve billing issues, verify eligibility, and educate patients on billing processes.

The role involves processing payments, reviewing EOBs, and ensuring accurate coding with ICD-10 and CPT data. Strong customer service and Microsoft Office skills are required.