Patient Access Specialist & Scheduling CSR

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); Presencial; USD 35.000 - 45.000; Jornada completa

Descripción de la vacante

A regional healthcare provider in Jacksonville, Florida, is seeking a Call Center Customer Service representative. You will deliver excellent customer service while managing high volume calls and providing essential information to patients and providers. Responsibilities include patient registration, appointment scheduling, and insurance verification. A high school diploma and relevant experience in customer service or healthcare are required. This position offers a dynamic work environment with opportunities for growth.

Formación

• 1 year of data entry experience required.
• 2 years of clerical or customer service experience in health care preferred.
• 1 year of experience with third party payors and data input.
• 1 year of call center experience is a must.

Responsabilidades

• Provide excellent customer service via high volume incoming calls.
• Act as patient advocate for problem resolution.
• Perform accurate patient registration interviews.
• Notify patients about appointments and preparations.
• Verify insurance information and benefits.
• Arrange special services for patients as needed.

Conocimientos

Customer service

Data Entry

Clerical skills

Problem resolution

Communication

Educación

High School Diploma or GED equivalent

Descripción del empleo

A regional healthcare provider in Jacksonville, Florida, is seeking a Call Center Customer Service representative. You will deliver excellent customer service while managing high volume calls and providing essential information to patients and providers. Responsibilities include patient registration, appointment scheduling, and insurance verification. A high school diploma and relevant experience in customer service or healthcare are required. This position offers a dynamic work environment with opportunities for growth.