Patient Billing & Insurance Support Specialist

Nflsurgeons; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a detail-oriented Customer Service Representative in Jacksonville, Florida. This role involves assisting patients with billing inquiries, resolving account issues, and explaining insurance benefits. The ideal candidate should have at least one year of experience in medical billing or healthcare customer service, alongside strong communication skills. This position offers an opportunity to work closely with medical and billing teams in a supportive environment. The role ensures patient satisfaction through effective problem-solving and compassion.

Qualifications

• 1+ year of experience in medical billing or healthcare customer service.
• Knowledge of insurance terminology and billing processes preferred.
• Ability to handle sensitive patient information with confidentiality.

Responsibilities

• Educate patients on financial assistance opportunities.
• Negotiates settlements with patients in accordance with policy.
• Collaborate with billing and medical office teams to resolve account concerns.

Skills

Strong communication skills

Ability to work independently

Detail-oriented

Education

High school diploma or equivalent

Tools

EHR or billing software

Job description

A leading healthcare provider is seeking a detail-oriented Customer Service Representative in Jacksonville, Florida. This role involves assisting patients with billing inquiries, resolving account issues, and explaining insurance benefits. The ideal candidate should have at least one year of experience in medical billing or healthcare customer service, alongside strong communication skills. This position offers an opportunity to work closely with medical and billing teams in a supportive environment. The role ensures patient satisfaction through effective problem-solving and compassion.