Patient Services & Scheduling Specialist

Madison Medical Affiliates; Mequon (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive PTO

Health, Vision & Dental

401K employer contrib

Life & disability insurance

Weekday clinic hours

Milwaukee medical practice

Job summary

Madison Medical Affiliates is seeking a full-time Patient Service Representative II in Mequon, WI. You will be the first point of contact, handling patient intake, scheduling, insurance verification, and communication with providers to ensure smooth clinic operations.

The role emphasizes accurate data entry, confidential handling of information, teamwork with care staff, and exceptional patient service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Strong data entry skills and ability to work with computer applications.
• Organized with strong attention to detail in a fast-paced environment.
• Strong and comfortable communicating with patients, peers, and physicians.
• Demonstrated ability to work well independently and with co-workers in a team.
• Demonstrated ability to work with confidential information.

Responsibilities

• Schedules patient appointments timely and manages physician’s schedule according to their preferences, performs reminder calls.
• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
• Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
• Verifies insurance and ensures registration and payer information is correct and current.
• Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
• Obtain prior authorizations (radiology and/or medication) using web based applications or via phone.
• Assists patient in scheduling any follow up testing (radiology, lab, or specialist).
• Prepares correspondence to physicians and patients.
• Performs other duties as assigned.

Skills

Data entry

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

Madison Medical Affiliates is seeking a full-time Patient Service Representative II in Mequon, WI. You will be the first point of contact, handling patient intake, scheduling, insurance verification, and communication with providers to ensure smooth clinic operations.

The role emphasizes accurate data entry, confidential handling of information, teamwork with care staff, and exceptional patient service in a fast-paced environment.