Patient Services & Billing Specialist

Hugh Chatham Health, Inc.; South Elgin (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Medical Group in South Elgin, IL seeks a patient services associate to deliver efficient, high-quality service for appointments, registration, and billing support. You will assist clinical staff and help maintain accurate medical records in a fast-paced office setting.

The role requires a high school diploma and 1-2 years of customer service experience, with experience handling difficult callers and patients. The position is full-time with a 32-hour workweek and rotating Saturdays.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Medical Group in South Elgin, IL seeks a patient services associate to deliver efficient, high-quality service for appointments, registration, and billing support. You will assist clinical staff and help maintain accurate medical records in a fast-paced office setting.

The role requires a high school diploma and 1-2 years of customer service experience, with experience handling difficult callers and patients. The position is full-time with a 32-hour workweek and rotating Saturdays.