OB/GYN Patient Services Specialist (Full-Time)

Advocate Health Care; South Elgin (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Medical Group South Elgin in Illinois is seeking a Patient Service Representative to provide efficient and compassionate front-line support during clinic hours for obstetrics and gynecology services. You will assist providers, connect with patients, and help ensure a seamless experience for appointments, billing, and records.

The role requires a high school diploma or equivalent and 1–2 years of related customer service experience, with the ability to handle difficult callers.

Qualifications

• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handle difficult callers

Education

High school diploma or equivalent

Job description

Advocate Medical Group South Elgin in Illinois is seeking a Patient Service Representative to provide efficient and compassionate front-line support during clinic hours for obstetrics and gynecology services. You will assist providers, connect with patients, and help ensure a seamless experience for appointments, billing, and records.

The role requires a high school diploma or equivalent and 1–2 years of related customer service experience, with the ability to handle difficult callers.