Bilingual Patient Services & Billing Specialist

Advocate Health; Chicago (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to provide efficient, quality customer service and practice support across front-office duties such as scheduling, registration, coding and billing. This role emphasizes collecting payments at visit time and ensuring accurate billing in the patient accounting system while assisting clinical staff with medical records.

Located at Advocate Medical Group sites in Illinois, the role requires 1–2 years of customer service experience;

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer service experience.
• Experience handling difficult callers/patients.
• Bilingual Spanish/English preferred.

Responsibilities

• Provide efficient, quality customer service and practice support.
• Assist with scheduling, coding, registration and billing processes.
• Enter accurate billing information and collect payments at time of service.
• Support clinical staff to maintain accurate medical records.

Skills

Customer service

Difficult callers

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative to provide efficient, quality customer service and practice support across front-office duties such as scheduling, registration, coding and billing. This role emphasizes collecting payments at visit time and ensuring accurate billing in the patient accounting system while assisting clinical staff with medical records.

Located at Advocate Medical Group sites in Illinois, the role requires 1–2 years of customer service experience;