Patient Access & Billing Specialist

Advocate Health Care; South Elgin (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Medical Group in South Elgin, IL seeks a Patient Service Representative to support clinicians and patients through scheduling, registration, and billing activities. You will ensure accurate patient information and timely communication in a fast-paced ambulatory setting.

The role involves handling calls, assisting with appointments, and maintaining quality care across the patient journey, with Monday–Friday hours and rotating Saturdays.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or seeking information.
• Assist with scheduling, registration, and billing-related inquiries.
• Support clinicians and maintain accurate medical records in the system.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or equivalent

Job description

Advocate Medical Group in South Elgin, IL seeks a Patient Service Representative to support clinicians and patients through scheduling, registration, and billing activities. You will ensure accurate patient information and timely communication in a fast-paced ambulatory setting.

The role involves handling calls, assisting with appointments, and maintaining quality care across the patient journey, with Monday–Friday hours and rotating Saturdays.