Patient Services & Billing Specialist

Davis Eye Center; Akron (OH); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Starting wage based on experience

6.5 paid holidays per year

Approximately 8 days of PTO within the

Health, dental, vision, and 401k

Certification program for wage growth

Job summary

Davis Eye Center in Akron, OH is seeking a Patient Services Representative to serve as the primary liaison between patients, physicians, and billing staff. You will verify insurance, obtain pre-authorizations, check in/out patients, schedule appointments, answer phones, and enter data into the EHR.

The role emphasizes accurate charting, strong customer service, and collaboration with clinical and administrative teams to ensure smooth patient flow in a professional medical office setting.

Qualifications

• Greet patients professionally and manage front-desk tasks.
• Verify patient information and insurance details at check-in.
• Assist with patient communications, recalls, and scheduling.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, and communicate with patients about billing and services.
• Verify insurance, obtain authorizations, and ensure accurate charting in the EHR.
• Balance cash drawer, process deposits, and prepare reports at end of day.
• Maintain a safe, clean office environment and support office operations.

Skills

Customer service

Phone etiquette

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR software

Billing software

Job description

Davis Eye Center in Akron, OH is seeking a Patient Services Representative to serve as the primary liaison between patients, physicians, and billing staff. You will verify insurance, obtain pre-authorizations, check in/out patients, schedule appointments, answer phones, and enter data into the EHR.

The role emphasizes accurate charting, strong customer service, and collaboration with clinical and administrative teams to ensure smooth patient flow in a professional medical office setting.