Patient Services Specialist — Growth, PTO & 401k

Davis Eye Center; Rochester (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Davis Eye Center is seeking a Patient Services Representative to facilitate communication between patients, doctors, and administrative staff at our on-site Indiana location. Responsibilities include verifying insurance, pre-authorizations, scheduling, billing inquiries, and chart maintenance.

The role involves front-desk coordination, check-in/check-out processes, and data entry into the EHR system, with a focus on accuracy and patient satisfaction.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Job description

Davis Eye Center is seeking a Patient Services Representative to facilitate communication between patients, doctors, and administrative staff at our on-site Indiana location. Responsibilities include verifying insurance, pre-authorizations, scheduling, billing inquiries, and chart maintenance.

The role involves front-desk coordination, check-in/check-out processes, and data entry into the EHR system, with a focus on accuracy and patient satisfaction.