Patient Services & Billing Coordinator

Apria, Inc.; Riverside (CA); On-site; USD 2,502,000 - 3,177,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Parental leave

Job summary

Accendra Health is seeking a Branch Coordinator in Riverside to deliver excellent patient service by phone and in person. You will work with patients, providers and team members to ensure orders are received, processed timely, and documented accurately, while helping to bill insurance plans and collect payments.

This role requires strong organizational skills, effective communication, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and elevate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.

Skills

Organizing

Problem Solving

Patient Focused

Teamwork

Time Management

Communication

Education

High School Diploma or equivalent

Job description

Accendra Health is seeking a Branch Coordinator in Riverside to deliver excellent patient service by phone and in person. You will work with patients, providers and team members to ensure orders are received, processed timely, and documented accurately, while helping to bill insurance plans and collect payments.

This role requires strong organizational skills, effective communication, and the ability to multitask in a fast-paced healthcare environment.