Patient Care & Billing Coordinator

Apria, Inc.; Louisville (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

Paid time off

401(k)

FSA

Life insurance

Disability insurance

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers by phone and in person. You will work with patients, providers, and team members to ensure orders are received, processed timely, and accurately, while gathering documentation to bill health insurance plans.

The role involves handling multi-line calls, verifying insurance, obtaining authorizations, and assisting with billing and payments.

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.
• At least two years’ experience in an office environment, healthcare setting or call center.
• Experience utilizing multi-line phone-system.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and elevate queries or concerns when necessary.
• Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Education

High School Diploma or equivalent

Job description

Accendra Health is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers by phone and in person. You will work with patients, providers, and team members to ensure orders are received, processed timely, and accurately, while gathering documentation to bill health insurance plans.

The role involves handling multi-line calls, verifying insurance, obtaining authorizations, and assisting with billing and payments.