Patient Services & Billing Coordinator

Duke University Health System; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Patient Service Associate to support the clinic and revenue cycle operations. You will handle patient check-in/out, verify demographics, assist with scheduling, and help with charge posting and billing activities.

The role emphasizes strong communication, data entry, and knowledge of medical terminology, along with coordinating labs and providing courteous patient service.

Qualifications

• Strong verbal and written communication is essential.
• Basic PC and data entry skills are required.
• Knowledge of medical terminology and telephone etiquette is needed.
• Ability to organize and prioritize work and interact with customers.

Responsibilities

• Prepare for clinic visits and review next-day patients.
• Check-in/out patients and post charges.
• File and manage patient records and documentation.
• Explain billing to patients according to policies.
• Coordinate labs and procedures as requested.
• Maintain and file patient charts and requisitions.

Skills

Communication skills

Data entry

Medical terminology

Customer service

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health in Durham, NC is seeking a Patient Service Associate to support the clinic and revenue cycle operations. You will handle patient check-in/out, verify demographics, assist with scheduling, and help with charge posting and billing activities.

The role emphasizes strong communication, data entry, and knowledge of medical terminology, along with coordinating labs and providing courteous patient service.