Patient Services & Billing Specialist

Duke University Health System; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke University Health System is seeking a Patient Revenue Clerk to support daily clinic operations, patient check-in/out, and charge posting in a busy outpatient setting. The role includes scheduling, referrals management, and assisting with billing and cash posting while delivering courteous, accurate service to patients and staff.

Experience in healthcare front desk or revenue cycle is preferred. Strong communication and data entry skills required.

Qualifications

• High school education or equivalent required.
• At least 1 year of experience in patient-facing service, preferably healthcare.
• Ability to coordinate multiple tasks and priorities.

Responsibilities

• Assist with daily clinic preparation, patient check-in/out, and charge posting.
• Handle patient scheduling, referrals, and testing coordination.
• Explain billing policies and collect co-payments.
• Answer calls and relay messages to physicians and staff.
• Maintain patient records and ensure privacy compliance.

Skills

Strong communication

Customer service

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke University Health System is seeking a Patient Revenue Clerk to support daily clinic operations, patient check-in/out, and charge posting in a busy outpatient setting. The role includes scheduling, referrals management, and assisting with billing and cash posting while delivering courteous, accurate service to patients and staff.

Experience in healthcare front desk or revenue cycle is preferred. Strong communication and data entry skills required.