Patient Service Representative (PSR) - Internal Medicine

Advocate Health; De Pere (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Medical Group is seeking a Patient Service Representative to join the ambulatory care team in De Pere, WI. You will support providers, connect with patients, schedule appointments, and relay information about tests, billing, and referrals with empathy and accuracy.

Requires a high school diploma and 1–2 years of customer service experience; experience handling difficult callers/patients is a plus. This on-site role offers predictable hours and the chance to contribute to high-quality

Qualifications

• A high school diploma or equivalent is required.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients for appointments, tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information and follows up on missing information.
• Maintains accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrives.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

Schedule: Monday & Tuesday: 9am - 4:30pm, Wednesday & Thursday: 7:30am - 1:30pm and Friday: 8:30am - 12:30pm.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our internal medicine physicians at Aurora Internal Medicine in De Pere, WI, provide the high-quality, personalized care you deserve. Internal medicine focuses on the diagnosis, treatment and prevention of complex medical conditions that affect young adults through seniors. Our address is 1881 Chicago St., De Pere, WI. When you’re looking for an internist close to home, visit us in De Pere, WI.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.