Physician Support Representative III

Jobtailor; City of Rochester (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in New York, NY is seeking an experienced medical administrative professional to support clinical, educational, and academic programs. You will manage provider calendars, coordinate patient care, and handle referrals, authorizations, and post-operative communications.

Proven customer relations skills and familiarity with Flowcast or EMR systems are required. This full-time role offers hands-on scheduling and event coordination within a medical setting.

Qualifications

• Requires a high school diploma and at least 2 years of relevant experience.
• Equivalent combination of education and experience accepted.
• Medical terminology knowledge preferred.
• Experience with Flowcast or surgical scheduling software preferred.
• Experience with electronic medical records (EMR) preferred.
• Demonstrated customer relations skills required.

Responsibilities

• Support clinical, educational, and academic programs.
• Prepare clinics and manage provider calendars and schedules.
• Coordinate patient care and provide information/data support.
• Serve as primary contact for providers and manage calendars, appointments, documentation, and information.
• Identify missing orders and obtain review and approval.
• Gather information for referrals and prior authorizations.
• Compose, edit, and obtain signatures for non-routine correspondence and denied-claim appeals.
• Arrange travel, conference registration, and hotel accommodations.
• Facilitate invited lectures and speaking engagements.
• Research hospital medical records for physicians, insurance companies, and attorneys.
• Determine and negotiate daily surgery and ambulatory procedure schedules.
• Order and confirm surgical/procedure equipment, devices, and medication.
• Ensure patient education, pre-operative readiness, post-operative rehabilitation details, and completeness of pre-op information.
• Complete disability paperwork using electronic medical record information.
• Assess patient calls, prioritize medical concerns, obtain provider responses, and follow up with patients.
• Serve as main point of contact for patients before and after surgery.
• Perform other duties as assigned

Skills

Surgical Scheduling

Patient Care Coordination

Documentation Management

Referral Information Gathering

Disability Paperwork Completion

Customer Relations

Communication Skills

Organizational Skills

Prioritization Skills

Education

High School diploma

Tools

Flowcast

Electronic Medical Records Software

Job description

• Perform complex secretarial and administrative duties supporting clinical, educational, and academic programs
• Prepare clinics, manage provider time and calendars, and optimize provider-patient schedules
• Coordinate patient care and provide information/data support
• Serve as primary contact for providers and manage calendars, appointments, documentation, and information
• Identify missing orders and obtain review and approval
• Gather information for referrals and prior authorizations
• Compose, edit, and obtain signatures for non-routine correspondence and denied-claim appeals
• Arrange travel, conference registration, and hotel accommodations
• Facilitate invited lectures and speaking engagements
• Research hospital medical records for physicians, insurance companies, and attorneys
• Determine and negotiate daily surgery and ambulatory procedure schedules
• Order and confirm surgical/procedure equipment, devices, and medication
• Ensure patient education, pre-operative readiness, post-operative rehabilitation details, and completeness of pre-op information
• Complete disability paperwork using electronic medical record information
• Assess patient calls, prioritize medical concerns, obtain provider responses, and follow up with patients
• Serve as main point of contact for patients before and after surgery
• Perform other duties as assigned

Requirements

• High School diploma and 2 years of relevant experience required
• Equivalent combination of education and experience accepted
• Medical Terminology preferred
• Experience with surgical/appointment scheduling software such as Flowcast preferred
• Experience with electronic medical records preferred
• Demonstrated customer relations skills required

Core Competencies

Demonstrates expertise in managing clinical schedules, coordinating patient care, and handling administrative tasks within a medical environment. Proficient in utilizing electronic medical records and surgical scheduling software to enhance operational efficiency.

Highest-signal resume keywords

• Surgical Scheduling
• Electronic Medical Records
• Customer Relations
• Medical Terminology
• Appointment Management

ATS Optimization Keywords

Hard Skills

• Complex Secretarial Duties
• Patient Care Coordination
• Documentation Management
• Referral Information Gathering
• Disability Paperwork Completion

Soft Skills

• Communication Skills
• Organizational Skills
• Prioritization Skills

Industry Keywords

• Clinical Programs
• Patient Education
• Pre-operative Readiness
• Post-operative Rehabilitation
• Surgical Equipment Management

Tools & Technologies

• Flowcast
• Electronic Medical Records Software