Ophthalmology Patient Concierge & Scheduling Specialist

University of Michigan Health-West; Wyoming (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative in Ophthalmology for a full-time, dayshift position. The role serves as the first contact for patients, handling calls, scheduling appointments, and assisting with forms in a fast-paced clinic.

Ideal candidates will have a high school diploma or equivalent, with clerical experience in a clinical setting and strong customer service and communication skills.

Qualifications

• High school education or equivalent.
• Prior administrative/clerical experience in a clinical setting preferred.
• Experience with data entry and typing; basic medical terminology knowledge helpful.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages for care team.
• Schedules patient appointments and handles inquiries.
• Registers patients and manages work queues.
• Assists patients in completing forms.
• Ensures accurate billing information; maintains patient privacy.

Skills

Typing

Customer service

Interpersonal skills

Verbal communication

Written communication

Phone etiquette

Medical terminology knowledge

Ability to work under pressure

Basic math

Data entry

Education

High school diploma or equivalent

Tools

Clerical software

Job description

University of Michigan Health-West is seeking a Patient Services Representative in Ophthalmology for a full-time, dayshift position. The role serves as the first contact for patients, handling calls, scheduling appointments, and assisting with forms in a fast-paced clinic.

Ideal candidates will have a high school diploma or equivalent, with clerical experience in a clinical setting and strong customer service and communication skills.