Patient Services Representative - SW Wyoming * Days - 40hrs/wk.

University of Michigan Health-West; Wyoming (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative for SW Wyoming. The role is handling patient interactions, scheduling, and form completion as a reliable first point of contact for the clinic.

The ideal candidate will have high school education, strong customer service skills, and the ability to manage calls and documentation accurately in a fast-paced setting. This on-site position emphasizes patient privacy and interdepartmental collaboration.

Qualifications

• High school education or equivalent is required.
• Experience in a clinical setting is preferred.
• Experience with data entry and typing is expected.
• Knowledge of medical terminology is preferred.
• Strong customer service and interpersonal skills are essential.
• Excellent verbal and written communication; strong telephone etiquette.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages for the care team.
• Schedules patient appointments and handles inquiries.
• Registers patients and manages work queues according to protocols.
• Assists patients with forms and documentation and ensures accurate billing information.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Telephone etiquette

Typing speed

Medical terminology knowledge

Data entry

Office procedures

Education

High school diploma or equivalent

Job description

Patient Services Representative - SW Wyoming * Days - 40hrs/wk.

Requisition #: req12795

Shift: Days
FTE status: 1
On-call: No
Weekends: No

General Purpose of Job

Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.

Knowledge, Skills and Experience

• High school education or equivalent
• Prior administrative or clerical experience in a clinical setting preferred
• Experience with computer data entry and strong typing skills
• Knowledge of medical terminology and coding preferred
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
• Well developed verbal and written communication skills
• Strong telephone skills and etiquette
• Knowledge of basic math and office procedures
• Ability to work under pressure with minimal supervision
• Proven flexibility and willingness to handle a variety of tasks
• Basic computer knowledge and skills

Essential Duties

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquires.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.