Patient Access Specialist

rrhs; Maryland; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, assist with check-in/check-out, and handle payments. You will be the first point of contact for patients and their families, providing warm, inviting service and guiding them through registrations and scheduling.

The role emphasizes customer service, basic insurance verification, and timely payment processing in a fast-paced OB/GYN setting at 65 Genesee Street, Rochester NY.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

Associate degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, assist with check-in/check-out, and handle payments. You will be the first point of contact for patients and their families, providing warm, inviting service and guiding them through registrations and scheduling.

The role emphasizes customer service, basic insurance verification, and timely payment processing in a fast-paced OB/GYN setting at 65 Genesee Street, Rochester NY.