Patient Access Specialist

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for our Nephrology department in Rochester, NY. You will be the first point of contact, greeting patients and families, assisting with check-in/check-out, and processing payments in a warm and welcoming manner.

This full-time role runs Monday–Friday, 8am–4:30pm, and emphasizes strong customer service and basic computer skills while coordinating registrations, insurance verifications, and payments to support smooth patient flow.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate for our Nephrology department in Rochester, NY. You will be the first point of contact, greeting patients and families, assisting with check-in/check-out, and processing payments in a warm and welcoming manner.

This full-time role runs Monday–Friday, 8am–4:30pm, and emphasizes strong customer service and basic computer skills while coordinating registrations, insurance verifications, and payments to support smooth patient flow.