Patient Access & Scheduling Coordinator

Rochester Regional Health; Canandaigua (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Canandaigua, NY is seeking an Access Associate to greet patients, check-in/check-out, and handle payments. This role is the first point of contact for patients and families, with responsibilities spanning registration, verification, and billing in a busy behavioral health setting.

The position requires a friendly, professional demeanor and strong communication skills, with a typical 8-hour shift pattern and a focus on accurate data entry and patient assistance.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Associate degree

Customer service

Communication skills

Intermediate computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health in Canandaigua, NY is seeking an Access Associate to greet patients, check-in/check-out, and handle payments. This role is the first point of contact for patients and families, with responsibilities spanning registration, verification, and billing in a busy behavioral health setting.

The position requires a friendly, professional demeanor and strong communication skills, with a typical 8-hour shift pattern and a focus on accurate data entry and patient assistance.