Patient Access Associate: Front Desk, Scheduling & Payments

103 Rochester General Hospital; Los Angeles (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to welcome patients, handle check-in/check-out, and process payments in a dynamic, patient-focused environment. The role involves scheduling appointments, verifying insurance, and collecting payments, with a strong emphasis on friendly service.

The department listed is WNY Internal Medicine at Northridge. Qualifications include a preferred two-year degree and solid communication skills.

Qualifications

• Two-year degree or equivalent combination of education and work experience.
• Intermediate computer skills; Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Intermediate computer skills

Education

Two-year degree

Job description

Rochester Regional Health is seeking an Access Associate to welcome patients, handle check-in/check-out, and process payments in a dynamic, patient-focused environment. The role involves scheduling appointments, verifying insurance, and collecting payments, with a strong emphasis on friendly service.

The department listed is WNY Internal Medicine at Northridge. Qualifications include a preferred two-year degree and solid communication skills.