Patient Services Associate — Front Desk & Scheduling

Memorial Physician Practices; Georgetown (KY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health (Medical, Dental, Vision)

401K Benefits

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Job summary

Centerpoint - Georgetown Family Medicine is seeking a part-time Physician Services Clerk to deliver exceptional front-office service. You will gather demographics, verify insurance, schedule appointments, and coordinate EMR activities in a fast-paced setting.

You will handle patient communications, collect payments, and assist in improving patient satisfaction. Join a Lifepoint Health network facility focused on community health and excellent care.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or higher preferred.
• Knowledge and experience with computers, coding, and medical terminology preferred.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.

Responsibilities

• Carry out front office activities in a kind and courteous manner and assist customers and their families.
• Notify office manager of customer complaints promptly.
• Gather demographic information and update the practice management system.
• Notify customers of long wait times and offer alternatives.
• Ensure effective telephone communication and document messages.
• Coordinate all EMR/medical record activities.
• Collect and post payments and ensure security of monies.
• Schedule patients and coordinate appointment scheduling to facilitate patient flow.
• Perform insurance eligibility verification and obtain prior authorization as needed.
• Research patient ledger and educate patients on balances due; collect payments for services rendered.
• Perform appointment confirmation calls.
• Complete required in-services.
• Assist in developing and implementing patient satisfaction improvements.
• Refer patients to other care team members when needed.

Skills

Communication skills

Customer service

Medical terminology

Computer skills

Problem solving

Education

High school diploma or equivalent

Associate's degree or higher preferred

Job description

Centerpoint - Georgetown Family Medicine is seeking a part-time Physician Services Clerk to deliver exceptional front-office service. You will gather demographics, verify insurance, schedule appointments, and coordinate EMR activities in a fast-paced setting.

You will handle patient communications, collect payments, and assist in improving patient satisfaction. Join a Lifepoint Health network facility focused on community health and excellent care.