Physician Services Clerk - Front Desk

Lifepoint Health®; Georgetown (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health (Medical, Dental, Vision) and

401K Benefits for full-time employees

Competitive Paid Time Off

Employee Assistance Program - mental,

Tuition Reimbursement/Assistance

Job summary

Centerpoint - Georgetown Walk-In Clinic, part of Lifepoint Health, is hiring a Physician Services Clerk to deliver high-quality front office support. You will handle patient interactions, billing, scheduling, and EMR activities within a busy clinic setting.

The role emphasizes excellent customer service, accurate data entry, and effective communication with patients and the care team to ensure smooth operations and positive patient experiences.

Qualifications

• Education: High school diploma or equivalent required; associate's degree preferred.
• Knowledge of computers, coding and medical terminology preferred.
• Excellent oral and written communication skills.
• Excellent customer service skills.

Responsibilities

• Carry out front office activities in a kind and courteous manner and assist patients and their families.
• Notify office manager of patient complaints in a timely manner.
• Gather demographic information and update the practice management system.
• Coordinate EMR/medical record activities and perform insurance eligibility verification as needed.
• Schedule patients and manage appointment scheduling to improve patient flow.

Skills

Customer service

Communication skills

Problem solving

Stress management

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

EMR system

Practice management system

Job description

Your Experience Matters

Why join us

Fundamental To Providing Great Care Is Supporting And Rewarding Our Team. In Addition To Your Base Compensation, This Position Also Offers

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Your Experience Matters

Centerpoint - Georgetown Walk-In Clinic is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Physician Services Clerk joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental To Providing Great Care Is Supporting And Rewarding Our Team. In Addition To Your Base Compensation, This Position Also Offers

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And …...

What We're Looking For

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

How You'll Contribute

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families.
• Notify office manager of customer complaints in a timely manner.
• Gather appropriate demographic information on each customer and update the practice management system.
• Notify customers of long waits and offers alternatives.
• Ensure effective telephone communication and documents messages.
• Coordinate all EMR/medical record activities.
• Collect and post payments and ensure safety and security of all monies.
• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow.
• Perform insurance eligibility verification and obtain prior authorization as needed.
• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered.
• Performs appointment confirmation telephone calls.
• Complete required in-services.
• Participate in the development and implementation of patient satisfaction improvements.
• Makes referrals to other medical care team members when needed

Requirements And Qualifications

• Education: High school diploma or equivalent required, Associate's degree or high preferred.
• Knowledge and experience with computers, coding, and medical terminology preferred.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.

Schedule: Full Time: 40 - hour work week varying day shift schedule between 7:00AM -7:00PM

EEOC Statement

Centerpoint - Georgetown Walk-In Clinic is an Equal Opportunity Employer. Centerpoint - Georgetown Walk-In Clinic is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.