Physician Services Clerk - Front Desk

Lifepoint Health; Georgetown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and 401K benefits for full-time

Competitive Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Job summary

Lifepoint Health's Centerpoint - Georgetown Walk-In Clinic is seeking a Physician Services Clerk to provide front-desk and patient service support. You will handle scheduling, insurance verification, payments, and EMR coordination to keep patient flow smooth.

The role requires a high school diploma (Associate's degree preferred), strong communication, and the ability to work in a fast-paced setting. Join our team to help deliver compassionate care and improve patient experience.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Computer skills, medical terminology experience beneficial.
• Excellent oral and written communication skills.
• Strong customer service mindset and teamwork.
• Ability to work in a fast-paced environment and handle stress.

Responsibilities

• Carry out front office activities in a kind and courteous manner and assist customers and families.
• Notify office manager of customer complaints promptly.
• Gather demographic information and update the practice management system.
• Inform customers of long waits and offer alternatives.
• Maintain effective telephone communication and document messages.
• Coordinate EMR/medical record activities.
• Collect and post payments and ensure security of funds.
• Schedule patients and support appointment scheduling to optimize flow.
• Verify insurance eligibility and obtain prior authorization as needed.
• Review patient ledgers and assist with balances due and payments.
• Complete required in-services and contribute to patient satisfaction initiatives.
• Refer patients to other team members when appropriate.

Skills

Customer service

Communication skills

Problem solving under pressure

Fast-paced work ability

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Tools

EMR systems

Medical terminology

Computer skills

Job description

Your experience matters Centerpoint - Georgetown Walk-In Clinic is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Physician Services Clerk joining our team, you're embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we're looking for:

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

How You'll Contribute

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families.
• Notify office manager of customer complaints in a timely manner.
• Gather appropriate demographic information on each customer and update the practice management system.
• Notify customers of long waits and offers alternatives.
• Ensure effective telephone communication and documents messages.
• Coordinate all EMR/medical record activities.
• Collect and post payments and ensure safety and security of all monies.
• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow.
• Perform insurance eligibility verification and obtain prior authorization as needed.
• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered.
• Performs appointment confirmation telephone calls.
• Complete required in-services.
• Participate in the development and implementation of patient satisfaction improvements.
• Makes referrals to other medical care team members when needed.

Requirements and Qualifications:

• Education: High school diploma or equivalent required, Associate's degree or high preferred.
• Knowledge and experience with computers, coding, and medical terminology preferred.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.
• Schedule: Full Time: 40 - hour work week varying day shift schedule between 7:00AM -7:00PM

EEOC Statement

Centerpoint - Georgetown Walk-In Clinic is an Equal Opportunity Employer. Centerpoint - Georgetown Walk-In Clinic is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.