Patient Services Specialist — Front Desk & Scheduling

Optum; Acton (MA); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase & 401k

Job summary

Acton Medical Associates, P.C. (an Optum family business) is seeking a Patient Services Representative to manage the front-end of the patient experience.

You will greet patients, verify demographics and insurance, collect co-pays, and schedule appointments to ensure smooth, efficient visits. The role emphasizes professional communication, accurate data handling, and the ability to multitask in a fast-paced primary care setting.

Qualifications

• High school education or GED or 1+ years related experience in medical field or equivalent.
• Medical receptionist experience and/or background strongly preferred.

Responsibilities

• Greet patients and verify demographics.
• Verify insurance information and HIPAA data.
• Collect and post co-payments accurately.
• Schedule urgent care, same-day and future appointments per protocol.
• Check insurance eligibility for same-day appointments.
• Enter referrals and process prior authorizations for imaging as required.
• Confirm appointments via automated call reports and scheduling systems.
• Prepare necessary paperwork for daily appointments.
• Maintain professionalism and deliver excellent patient service.
• Comply with HIPAA & PHI regulations at all times.
• Support other duties as assigned by the Patient Services Manager or Supervisor.

Skills

Communication skills

Phone etiquette

Multitasking

Customer service

Education

High school diploma or GED

Tools

HIPAA compliance

Job description

Acton Medical Associates, P.C. (an Optum family business) is seeking a Patient Services Representative to manage the front-end of the patient experience.

You will greet patients, verify demographics and insurance, collect co-pays, and schedule appointments to ensure smooth, efficient visits. The role emphasizes professional communication, accurate data handling, and the ability to multitask in a fast-paced primary care setting.