Patient Services Associate - Front Desk & Scheduling

Jimmy Jazz; Coeur d'Alene (ID); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Optical/Contact lens allowance

Disability Insurance

Tenure Bonuses

Continuing Education Opportunities

Job summary

North Idaho Eye Institute is seeking a Patient Services Representative to be the first point of contact for patients. You’ll manage check-in/out, update demographics and insurance, handle calls, schedule, and billing coordination to ensure smooth visits.

The role requires medical office experience, high school diploma, and strong communication. Responsibilities include handling payments, authorizations, records, and coordination across three clinic locations.

Qualifications

• Minimum of two years of office experience (medical office experience preferred).
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Excellent organizational skills and multitasking ability.
• Proficiency in Microsoft Office (Word, Excel, OneDrive, Outlook).
• Commitment to confidentiality and professionalism.
• Detail-oriented mindset with a proactive, team-first attitude.

Responsibilities

• Greet patients with professionalism and warmth.
• Update demographics and insurance details during check-in.
• Answer and route calls using a multi-line phone system.
• Schedule appointments and make reminder calls.
• Verify insurance coverage and obtain prior authorizations.
• Collect co-pays and outstanding balances; set up payment plans when needed.
• Refer billing inquiries to the appropriate department.
• Check out patients and schedule follow-ups.
• Create and maintain accurate patient charts.
• Monitor and manage no-show appointments.
• Keep the waiting area clean, organized, and welcoming.
• Stock and maintain coffee stations.
• Assist with medical records and general office tasks.
• Provide administrative support to supervisors and clinic manager.
• Rotate between three clinic locations based on operational needs.

Skills

Office experience

Medical office experience

Strong communication

MS Office

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

North Idaho Eye Institute is seeking a Patient Services Representative to be the first point of contact for patients. You’ll manage check-in/out, update demographics and insurance, handle calls, schedule, and billing coordination to ensure smooth visits.

The role requires medical office experience, high school diploma, and strong communication. Responsibilities include handling payments, authorizations, records, and coordination across three clinic locations.