Patient Services Specialist - Scheduling & Insurance

Prism Vision Group; Spokane (WA); On-site; USD 25,000 - 44,000; Full time

Job summary

Spokane Eye Clinic, part of Prism Vision Group, is seeking an on-site patient services representative to handle registration and scheduling at our Spokane Valley location. The role includes verifying insurance, collecting payments, and guiding patients through the care process.

The ideal candidate will have 2+ years in a patient-facing role, strong communication skills, and proficiency with Microsoft Office and electronic systems.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years in patient-facing healthcare or customer service.
• Bi-lingual a plus.
• Ability to work under minimal supervision in a fast-paced environment.
• Proficient with Microsoft Office and electronic systems.

Responsibilities

• Schedule and complete full registration for patients requesting appointments.
• Initiate pre-registration process and ensure demographic insurance information is up to date.
• Verify insurance information, benefits, and referral information.
• Obtain ID and insurance cards and verify patient identity and coverage.
• Adhere to HIPAA standards for patient privacy and confidentiality.
• Facilitate smooth patient flow through the clinical care process.
• Provide patients with information on appointments and payment policies.
• Provide upfront financial counseling and discuss payment plans with patients.
• Advise patients of financial obligations and collect funds per guidelines.
• Act as liaison for patients, physicians, and staff to facilitate care.

Skills

Verbal & written communication

Customer service

Critical thinking

Cash handling

Interpersonal skills

Microsoft Office

Computer literacy

Education

High School Diploma or GED

Job description

Spokane Eye Clinic, part of Prism Vision Group, is seeking an on-site patient services representative to handle registration and scheduling at our Spokane Valley location. The role includes verifying insurance, collecting payments, and guiding patients through the care process.

The ideal candidate will have 2+ years in a patient-facing role, strong communication skills, and proficiency with Microsoft Office and electronic systems.