Patient Services Associate: Front Desk & Registration

Cooper University Health Care; Willingboro Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Willingboro, NJ is seeking a patient registration specialist to greet patients using AIDET, perform full registration, verify demographics and insurance, and coordinate scheduling across imaging and labs. The role requires at least one year of registration or billing experience, strong customer service, and excellent communication.

High school diploma required; Epic experience preferred. This is an on-site, fast-paced environment.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
• Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
• Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties.
• Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.

Skills

Customer service

Registration experience

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper University Health Care in Willingboro, NJ is seeking a patient registration specialist to greet patients using AIDET, perform full registration, verify demographics and insurance, and coordinate scheduling across imaging and labs. The role requires at least one year of registration or billing experience, strong customer service, and excellent communication.

High school diploma required; Epic experience preferred. This is an on-site, fast-paced environment.