Patient Services Associate | Flexible Hours + 401(k)

Patient First; Manassas (VA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Discounted medical treatment

401(k) with employer match

Paid annual leave

Overtime pay

Double time for holidays

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First seeks a Front Office Associate to support patient flow at our Manassas center. You will register patients expediently, assist with the kiosk, and coordinate with physicians and nurses as needed. Accuracy in demographics and insurance data is essential, along with friendly, helpful service.

Role requires basic clerical skills, ability to lift up to 25 pounds, and flexibility to work at any center during staffing issues or emergencies. Training on the EMR system will be provided.

Qualifications

• Must be 18 years of age or older.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues or emergencies.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, including insurable and non-insurable charges.
• Registering patients expediently while providing excellent customer service and kindness.
• Verifying patient demographic, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized statements as requested.
• Collecting money and issuing receipts for visits, studies, and supplies.
• Discharging patients and processing incurred charges.
• Completing all cash management duties and counting money at shift end.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms.
• Answering incoming calls and distributing messages promptly.
• Demonstrating understanding of the electronic medical record system.
• Receiving and stocking ordered supplies.
• Cleaning the front office area and other maintenance tasks.

Skills

Typing

Customer service

Multitasking

Communication

Flexibility

Education

High school diploma or equivalent

Tools

EMR system

Billing software

Job description

Patient First seeks a Front Office Associate to support patient flow at our Manassas center. You will register patients expediently, assist with the kiosk, and coordinate with physicians and nurses as needed. Accuracy in demographics and insurance data is essential, along with friendly, helpful service.

Role requires basic clerical skills, ability to lift up to 25 pounds, and flexibility to work at any center during staffing issues or emergencies. Training on the EMR system will be provided.