Patient Services Specialist – Compassionate Front Desk

Patient First; Richmond (VA); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Discounted Medical treatment at any de

40 1(k) Retirement Plan (employer-matc

Paid Annual Leave

Overtime Pay

Double time for holidays

Recruitment bonus

Patient Care Performance bonus

Job summary

Patient First in the Richmond, VA area is seeking a patient services associate to support front-desk operations, assist with registration, billing, and patient flow. The role emphasizes compassionate customer service and accurate data entry in the EMR system.

Responsibilities include greeting and guiding patients, collecting payments, and coordinating with physicians and nurses as needed. Must be able to multitask, lift up to 25 pounds, and be available to work across centers when required.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Communicate billing policies to patients as needed.
• Register patients accurately and provide excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements as requested.
• Collect money and issue receipts for visits and services.
• Discharge patients and process charges.
• Receive, move, and stock supplies; maintain front office area.

Skills

Communication skills

Typing speed

Clerical experience

Multitasking

Education

High school diploma or equivalent

Tools

Electronic medical record system

Job description

Patient First in the Richmond, VA area is seeking a patient services associate to support front-desk operations, assist with registration, billing, and patient flow. The role emphasizes compassionate customer service and accurate data entry in the EMR system.

Responsibilities include greeting and guiding patients, collecting payments, and coordinating with physicians and nurses as needed. Must be able to multitask, lift up to 25 pounds, and be available to work across centers when required.