Patient Service Representative Midlothian • R20262319

Patient First; Virginia; Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Discounted Medical treatment (employee

40 1(k) Retirement Plan (employerMatch

Paid Annual Leave

Overtime Pay

Double time compensation for holidays

Recruitment bonus

Patient Care Performance bonus

Résumé du poste

Patient First is seeking a front desk/clerical associate at our Virginia centers to assist patients, register quickly, and manage billing inquiries. You will support patient flow, handle demonstrations of the EMR system, and ensure accurate data entry for demographics, insurance, and charges.

Responsibilities include greeting patients, guiding them to treatment areas, processing payments, and maintaining a clean, organized front office.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues or center emergencies.

Responsabilités

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about billing policies, insurable and non-insurable charges.
• Registering patients accurately and efficiently with excellent service.
• Verifying patient demographic, health, pharmacy, and insurance information.
• Answering billing and insurance questions and providing itemized statements.
• Collecting money and issuing receipts for visits and services.
• Discharging patients and processing incurred charges.
• Completing cash management duties at end of shift.
• Receiving, sending, and distributing correspondence.
• Filing and scanning medical documents and forms.
• Completing checklists and Policy Manager tasks.
• Answering calls and distributing messages.
• Assisting with other assignments as directed.
• Operating and maintaining EMR system as trained.
• Stocking ordered supplies and maintaining front office area.
• Verifying daily reports at end of day.
• Attending staff meetings and being available to assist as needed.

Connaissances

Basic typing

Excellent communication

Prioritization & multitasking

Formation

High school diploma or equivalent

Outils

Electronic Medical Record (EMR) system

Description du poste

The responsibilities of this job include, but are not limited to, the following:

• A ssisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 – $21.25, depending on experience.

Benefits and Other Compensation:

• Discounted Medical treatment at any Patient First location (employees only)
• 40 1(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)