Patient Services Associate: Caring Front Desk & Billing

Icco, Llc.; Albany (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive base compensation

Paid Time Off (PTO)

401(k) with employer match

Healthcare benefits including health,…

Annual salary increases

Opportunity for pay advances

Branded apparel

GreatWork Perks with discounts

Job summary

Community Care Partners is seeking a Patient Service Representative to greet patients, check them in, and help with registrations and records. The role involves handling copays, balancing cash, and communicating patient needs to clinical staff. A high school diploma and at least one year of customer service experience are required.

The position emphasizes confidentiality, professional phone etiquette, and welcoming patients from diverse backgrounds in a supportive, team-driven environment.

Qualifications

• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from diverse backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances; balance cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Community Care Partners is seeking a Patient Service Representative to greet patients, check them in, and help with registrations and records. The role involves handling copays, balancing cash, and communicating patient needs to clinical staff. A high school diploma and at least one year of customer service experience are required.

The position emphasizes confidentiality, professional phone etiquette, and welcoming patients from diverse backgrounds in a supportive, team-driven environment.