Patient Services Assistant (Medical Scheduling)

US Department of Veterans Affairs; Veterans Administration (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

The Greater Los Angeles VA Health Care System is seeking a Medical Support Assistant for the West Los Angeles outpatient clinic. The role focuses on delivering courteous customer service, scheduling appointments, and maintaining accurate patient records in an electronic health record system.

Ideal candidates will have six months of clerical or customer service experience and at least two years of education beyond high school, plus strong English proficiency and the ability to operate scheduling

Qualifications

• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
• Two years above high school OR equivalent education/experience.
• Must be proficient in spoken and written English per VA Handbook 5005 requirements.
• Ability to operate computerized programs and scheduling systems to enter, modify, and retrieve information.

Responsibilities

• Answer phones and greet patients, relaying messages to appropriate staff.
• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter demographics and insurance information accurately at check-in.
• Coordinate administrative functions for patient transfers to other facilities as needed.

Skills

Customer service

English proficiency

Scheduling

Computer programs

Education

Two years above high school

Tools

Scheduling systems

Job description

The Greater Los Angeles VA Health Care System is seeking a Medical Support Assistant for the West Los Angeles outpatient clinic. The role focuses on delivering courteous customer service, scheduling appointments, and maintaining accurate patient records in an electronic health record system.

Ideal candidates will have six months of clerical or customer service experience and at least two years of education beyond high school, plus strong English proficiency and the ability to operate scheduling