Advanced Medical Support Clerk - Front Desk & Scheduling

Veterans Health Administration (DOVA); Long Beach (CA); Vor Ort; USD 53.000 - 69.000; Vollzeit

Zusammenfassung

The Long Beach VA Health Care System is seeking an Advanced Medical Support Assistant (GS-6) to support the Nursing, Geriatrics and Extended Care Service Line in Long Beach, CA. Responsibilities include answering phones, greeting patients, scheduling appointments, updating demographics and coordinating transfers within the VA network.

Ideal candidates demonstrate strong customer service, ability to use computerized programs, and effective scheduling skills.

Qualifikationen

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Must be proficient in spoken and written English.
• Education: High school diploma, GED, or proficiency certificate from a State or territorial Board or Department of Education.
• Foreign Education: If education completed outside the U.S., must be deemed equivalent to U.S. program by private evaluator.

Aufgaben

• Answering phones.
• Greeting patients.
• Relaying messages to appropriate staff inside or outside of the unit.
• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information and participating in huddles to determine daily clinic needs.
• Verifying and updating demographics and insurance information at check-in.
• Coordinating administrative functions relating to transfers to other VA facilities or private hospitals.

Ausbildung

High school diploma / GED or proficiency certificate

Jobbeschreibung

The Long Beach VA Health Care System is seeking an Advanced Medical Support Assistant (GS-6) to support the Nursing, Geriatrics and Extended Care Service Line in Long Beach, CA. Responsibilities include answering phones, greeting patients, scheduling appointments, updating demographics and coordinating transfers within the VA network.

Ideal candidates demonstrate strong customer service, ability to use computerized programs, and effective scheduling skills.