Patient Services Coordinator - Medical Support Assistant

US Department of Veterans Affairs; Los Angeles (CA); On-site; USD 39,000 - 54,000; Full time

Job summary

The Greater Los Angeles VA Health Care System is seeking a highly energetic Medical Support Assistant (MSA) at Sepulveda VAMC, Los Angeles, CA. The role requires strong customer service skills, the ability to identify concerns, and to ensure satisfaction. Proficiency with computer programs and scheduling of appointments is essential.

Applicants may be referred while pending education/certification; final hire contingent on meeting requirements. Basic requirements include U.S.

Qualifications

• Six months clerical, office, customer service, or other administrative work.
• Two years above high school or equivalent combination of education and experience.
• Equivalent combination of experience and education acceptable.
• Certification not required.
• U.S. citizenship required.

Responsibilities

• Answer phones and greet patients in the clinic.
• Enter, modify, and retrieve patient data in electronic health records and scheduling systems.
• Schedule, cancel, and reschedule patient appointments.
• Coordinate administrative tasks and transfers between VA facilities as needed.

Skills

Customer service

Scheduling appointments

Computer skills

English proficiency

Education

Two years above high school

Job description

The Greater Los Angeles VA Health Care System is seeking a highly energetic Medical Support Assistant (MSA) at Sepulveda VAMC, Los Angeles, CA. The role requires strong customer service skills, the ability to identify concerns, and to ensure satisfaction. Proficiency with computer programs and scheduling of appointments is essential.

Applicants may be referred while pending education/certification; final hire contingent on meeting requirements. Basic requirements include U.S.