Medical Support Assistant - Patient Scheduling & Care

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs’ Greater Los Angeles VA Health Care System is seeking an energetic Medical Support Assistant for the Sepulveda VAMC in Los Angeles, CA.

The MSA supports primary care and specialty clinics by handling scheduling, patient check-in, and data coordination with the electronic health record systems. Ideal candidates will bring strong customer service experience and excellent communication skills, with the ability to navigate scheduling workflows and provide

Qualifications

• Six months to two years of clerical, office, or customer service experience.
• Education may substitute for experience per VA policy.
• Ability to communicate effectively in English (written and spoken).
• Proficiency with computers and scheduling systems.
• Knowledge of medical terminology and healthcare processes is a plus.

Responsibilities

• Serve as the initial point of contact for outpatient clinics and patients.
• Schedule patient appointments and manage demographic/insurance data.
• Answer multiline phones and respond to voicemails.
• Enter, modify, and retrieve information in electronic health records and scheduling systems.
• Coordinate transfers and provide information to resolve patient inquiries.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Education

Two years education above high school

Tools

Electronic health records systems

Scheduling software

Job description

The U.S. Department of Veterans Affairs’ Greater Los Angeles VA Health Care System is seeking an energetic Medical Support Assistant for the Sepulveda VAMC in Los Angeles, CA.

The MSA supports primary care and specialty clinics by handling scheduling, patient check-in, and data coordination with the electronic health record systems. Ideal candidates will bring strong customer service experience and excellent communication skills, with the ability to navigate scheduling workflows and provide