Patient Services Assistant – Day Shift

Boston Medical Center; Towson (MD); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Monthly MTA bus pass subsidy

Job summary

GBMC HealthCare in Towson, MD is seeking a Patient Services Assistant to perform clerical duties, manage calls, schedules, and registrations. The role supports practice operations across multiple sites, requiring strong customer service and attention to detail.

The position emphasizes data entry, insurance verification, and copay collection, with duties including MyChart assistance and message resolution. A friendly, patient-focused approach is essential.

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology preferred.
• Excellent written and verbal communication skills.
• Ability to perform simple arithmetic and organize tasks.

Responsibilities

• Receives and screens visitors and telephone calls; responds to inquiries per policy.
• Schedules patient appointments and enters demographics and insurance data.
• Verifies insurance and obtains referrals if needed prior to visit.
• Collects copays and processes payments; supports MyChart registration.

Skills

Customer service skills

Knowledge of medical terminology

Written and oral communication

Arithmetic

Organize and prioritize tasks

Multitask and phone volume

Education

High School or GED equivalency

Job description

GBMC HealthCare in Towson, MD is seeking a Patient Services Assistant to perform clerical duties, manage calls, schedules, and registrations. The role supports practice operations across multiple sites, requiring strong customer service and attention to detail.

The position emphasizes data entry, insurance verification, and copay collection, with duties including MyChart assistance and message resolution. A friendly, patient-focused approach is essential.