Patient Services Ambassador

Southcoast Health; Fall River (MA); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Earned Time Off

403B retirement plan with companymatch

Tuition assistance

Leadership training

Job summary

Southcoast Health in Fall River, MA is seeking a Patient Services Ambassador to support patient meal ordering and menu customization. You will interact with patients and clinical staff, ensuring accurate meal selections and timely service.

The role requires data entry into our Patient Services Software Platform, familiarity with the EPIC system, and a commitment to patient-centered care. A supportive team environment and opportunities for growth are offered.

Qualifications

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal influenza and the COVID-19 virus or be eligible for exemption.

Responsibilities

• Ensure patient meal selections are as close to mealtime as possible and adjust as needed with the patient.
• Update and correct patient-selected menus with patient knowledge and a dietitian guidance when required.
• Describe ingredients and features of all menu items to patients and staff.
• Data entry of patient food preferences into the Patient Services Software Platform.
• Use the EPIC Platform as needed and directed for patient services duties.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Tools

EPIC Platform

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Services Ambassador

Hours: 8hrs

Shift: Day shift, 6:15am - 2:45pm; 6:30pm - 3:00pm as needed with weekend and holiday rotation

Location: Charlton Memorial Hospital - Fall River, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Manager Patient Services or designee, Perform a variety of duties in ensuring customer and patient satisfaction. Ensures as directed that patient meal selections are as close to mealtime as possible. Adjust selections to diet restrictions WITH the patient. Update and correct patient-selected menus with patient knowledge only. Responsible to use menu correction guide utilizing as a resource assigned dietitian to avoid serious errors in menu correction. Must be able to describe ingredients and features of all menu items. Perform data entry of patient food preferences into the Patient Services Software Platform. Performs duties using the EPIC Platform as needed and or directed. Performs other reasonable duties as assigned

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.