Patient Services Ambassador (Dietary Aide)

Southcoast Health System; New Bedford (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a community-focused health system as a Patient Services Ambassador, where your role is vital in ensuring patient satisfaction through effective meal management. This position offers a supportive environment with a commitment to diversity and well-being. Enjoy competitive pay, generous time off, and professional growth opportunities. With a flexible schedule and a sign-on bonus, this role is perfect for those looking to make a difference in healthcare while developing their skills in a rewarding setting.

Benefits

Competitive pay

Comprehensive benefits package

Generous Earned Time Off

Employee Wellbeing Program

403B Retirement Plan

Tuition assistance

Professional growth opportunities

Qualifications

• Customer service skills are essential for ensuring patient satisfaction.
• Experience with data entry is preferred for managing patient food preferences.

Responsibilities

• Ensure patient meal selections are accurate and timely.
• Perform data entry of patient food preferences into the software platform.

Skills

Customer Service

Data Entry

Menu Management

Education

High School Diploma or GED

Tools

EPIC Platform

Patient Services Software

Job description

Patient Services Ambassador (Dietary Aide)

Location

US-MA-New Bedford

ID

2025-40380

Schedule

Regular Part-Time

Remote

No

Department

S-FN Patient Services

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Services Ambassador (Dietary Aide)

*$600 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)*

Hours: 24hrs

Shift: Day shift with weekend and holiday rotation; 6:30am - 3:00pm

Location: St. Luke's Hospital - New Bedford, MA

A career at Southcoast Health offers you:

A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager Patient Services or designee, Perform a variety of duties in ensuring customer and patient satisfaction. Ensures as directed that patient meal selections are as close to mealtime as possible. Adjust selections to diet restrictions WITH the patient. Update and correct patient-selected menus with patient knowledge only. Responsible to use menu correction guide utilizing as a resource assigned dietitian to avoid serious errors in menu correction. Must be able to describe ingredients and features of all menu items. Perform data entry of patient food preferences into the Patient Services Software Platform. Performs duties using the EPIC Platform as needed and or directed. Performs other reasonable duties as assigned

Qualifications

• High School Diploma or GED plus additional courses or training or the equivalent knowledge or experience preferred.

• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

• Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $15.78 - USD $22.22 /Hr.